Questions, answered plainly.
Origin, sizes, wholesale, shipping, returns and damage claims, taken from RFS Tradings policies.
Where does RFS Tradings pink salt come from?
It is rock salt from the Punjab region of Pakistan. RFS imports it directly from its factory in Pakistan and keeps stock in warehouses in Canada and the USA.
Why is the salt pink?
The pink colour comes from the trace minerals naturally present in the rock salt.
What is the salt used for?
Edible pink salt is used in cooking and food presentation. Tiles, bricks and blocks are used for salt walls, salt rooms, cooking and serving. Lamps, detox domes and massage stones are used for decor and in spa settings.
Which sizes do the tiles, bricks and blocks come in?
Tiles are 8 x 4 x 1 in and 8 x 4 x 0.75 in. Bricks are 8 x 4 x 2 in. Blocks are 8 x 8 x 1 in. The cooking block is 8 x 12 x 1.5 in. See the catalogue for pack sizes.
Do you sell adhesive for salt walls?
Yes. RFS supplies a salt glue adhesive for setting salt walls, bricks and tiles. Add it to your quote list from the catalogue.
Do you supply businesses?
Yes. RFS works with wholesalers and bulk buyers, restaurants and hotels, retailers and grocery stores, food distributors and importers, and spa and wellness businesses. Use the wholesale quote wizard.
Why are there no prices on this site?
This redesign concept is built around quotes, because pricing depends on pack size, stock and delivery. Build a quote list and send it to RFS by email or WhatsApp.
Is stock always available in every size?
Available sizes, designs and quantities can vary with current inventory and wholesale demand. RFS will confirm availability with your quote.
How fast do orders ship?
Qualifying orders received by 2:00 pm are processed and shipped the same day, except Saturdays, Sundays and holidays.
Which carriers do you use?
Orders usually ship by USPS, UPS or freight. Small orders of up to around 150 lb go by USPS or UPS. Bigger, heavier orders ship LTL on pallets. UPS and freight cannot deliver to PO boxes. Orders with several items may ship separately to speed up delivery.
How much does shipping cost?
Contact RFS for the exact rate. Promotional free shipping is available on particular products in the USA and Canada.
Can I pick up locally?
Local pickup is available. Call ahead on (647) 521-6004 to arrange a time at 233 Innisfil St #3, Barrie.
What is the return policy?
You have 30 days after receiving an item to request a return. Items must be unused, in the condition received and in original packaging, with proof of purchase. Start a return by emailing rfstrading2020@gmail.com. Items sent back without a return request are not accepted.
Which items cannot be returned?
Perishable goods, custom or special-order items, personal care goods, hazardous materials, sale items and gift cards cannot be returned.
My parcel arrived damaged. What should I do?
Keep the damaged product, the carton and all packaging. Report it to RFS within 5 days of delivery with photos of the damaged items, the inner packaging, the shipping label with legible tracking, the box certificate if there is one, two photos showing all six sides of the box, and the box dimensions.
My pallet shipment looks damaged. What should I do?
Check the shipment before accepting it. If it is damaged, refuse it and take photos, then send them to RFS. RFS will file the claim with the carrier and ship a replacement.
How are refunds paid?
Once a return is received and inspected, RFS will tell you if the refund is approved. Approved refunds go back to the original payment method; your bank may take a few days to post it.
No questions match. Ask RFS directly.
Still have a question? RFS answers by phone, email and WhatsApp.
Tell us what you are building.
Send a list of sizes and quantities, or call to talk through a salt wall, a spa fit-out or a retail order. RFS Tradings replies by phone, email or WhatsApp.